Client Success: Customer Success Manager - New York

$100,000 - $110,000/Yr

Adelaide Metrics - New York, NY

Full-time - Mid Level

Onsite - New York, NY

About the position

Adelaide Metrics is seeking a Customer Success Manager to oversee client relationships, ensuring a seamless experience and a strong partnership. This role is pivotal in promoting transparency in media quality through evidence-based metrics, driving the adoption of Adelaide's AU metric across various brands and agencies.

Responsibilities

• Manage and nurture relationships with key clients, providing support before, during, and after campaigns.
• Articulate Adelaide's value proposition and recommend optimizations based on data insights.
• Drive adoption of Adelaide's AU metric across brands, agencies, and partners in media planning and buying.
• Collaborate closely with Sales to strengthen relationships and expand your portfolio.
• Partner with the Analytics team to deliver impactful reports, including custom analyses that align with client objectives.
• Act as a product expert, guiding clients through Adelaide's measurement data.
• Coordinate with the Technical Account Management team for seamless campaign setup.
• Support AdOps for smooth implementation and execution of campaigns.

Requirements

• 5+ years of experience in digital media, ad tech, or advertising.
• Exceptional communicator with strong written and verbal skills.
• Skilled in data visualization and interpretation.
• Proficient in Excel for data handling and analysis.
• Strong presentation and storytelling skills.

Nice-to-haves

• Proven ability to retain and grow client relationships.
• Experience working with Media Agencies and Brands.
• Experience working in a startup.

Benefits

• Remote-first workplace
• Competitive salary & bonus opportunities
• Stock options
• A collaborative and creative atmosphere
• Career advancement opportunities
• Recognition and rewards for your hard work and innovation
• Vacation time and paid holidays
• Access to our NYC office