NICE Systems - Park City, UT
posted 4 months ago
About the position
At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. If you're like us, we can offer you the ultimate career opportunity that will light a fire within you. This is not a remote position. Our team works full-time, 5 days per week (Monday - Friday) on-site in our Park City, UT office. Join our founding team and help us revolutionize how companies engage their customers and stakeholders using AI, mobile messaging, and machine translation to create modern customer experiences. The Manager, Client Relationship will design, manage, and provide day-to-day support of state-of-the-art, real-time experience and conversational marketing programs powered by AtlasRTX's artificial intelligence platform. As a member of our Client Delivery & Delight team, you'll work closely with our clients and our engineering teams. In this role, you will develop an understanding of each client's business objectives and a strategy for supporting the client in achieving those objectives. You will be responsible for building and delivering C-Level executive presentations, conducting historical reviews of account performance, account segmentation, and prioritization, and overseeing win/loss analysis and other predictive analytics. Your day-to-day support to clients will be crucial in turning them into champions and identifying and pursuing expansion opportunities. Meeting or exceeding KPIs including net revenue retention will be a key focus of your role.
Responsibilities
- Develop an understanding of each client's business objectives and a strategy for supporting the client in achieving those objectives
- Responsible for building and delivering C-Level executive presentations
- Conduct historical reviews of account performance, account segmentation, and prioritization
- Oversee win/loss analysis and other predictive analytics
- Provide day-to-day support to clients
- Turn clients into champions
- Identify and pursue expansion opportunities
- Meet or exceed KPIs including net revenue retention
Requirements
- 5+ years of experience
- Strong communication skills
- Expertise in problem-solving
- Experience working with Power BI, Tableau and SQL is highly preferred
Nice-to-haves
- Existing SaaS, product management, and/or AI experience
- Knowledge and experience in digital marketing
Benefits
- Endless internal career opportunities across multiple roles, disciplines, domains, and locations
- Collaborative and creative work environment
- Opportunity to learn and grow in a fast-paced setting
