Client Success Manager, DoorDash for Business

$61,200 - $90,000/Yr

Doordash - New York, NY

Full-time - Mid Level

Hybrid - New York, NY

Couriers and Messengers

About the position

The Client Success Manager role at DoorDash focuses on onboarding, retaining, and growing corporate customers using DoorDash for Business services. The position emphasizes delivering a high-quality customer experience and requires collaboration with various stakeholders to ensure successful implementation and training for clients. This role is integral to building the foundation of the business and enhancing customer satisfaction.

Responsibilities

• Drive cross-functional engagement to ensure a best-in-class onboarding experience.
• Serve as Customer Advocate by representing the customer's voice for our product, growth, operations, and leadership teams.
• Help shape the vision and strategy for our customers' implementation at DoorDash for Business.
• Set our customers up for success, driving enrollment and activation for a meaningful impact on gross revenue.
• Develop and nurture relationships with a prominent customer base, including many Fortune 500 companies.

Requirements

• 2+ years of implementation or customer-facing project management experience, preferably with a focus on strategic/enterprise-level accounts.
• Demonstrated ability to thrive in a fast-paced, constantly changing work environment.
• Customer-obsessed with a track record of uncovering the customer's 'why'.
• Accountability for project success and customer outcomes.
• Ability to deliver thorough, meticulous, and highly actionable project plans.

Nice-to-haves

• Experience in a technology or logistics company.
• Familiarity with customer onboarding processes.
• Strong analytical and problem-solving skills.

Benefits

• 401(k) plan with employer match
• Paid time off
• Paid parental leave
• Wellness benefits
• Paid holidays
• Medical, dental, and vision benefits
• Disability and basic life insurance
• Family-forming assistance
• Commuter benefit match
• Mental health program