Client Success Manager, DoorDash for Business

Doordash - New York, NY

Full-time - Mid Level

Hybrid - New York, NY

Couriers and Messengers

About the position

The Client Success Manager at DoorDash for Business is responsible for onboarding, retaining, and growing corporate customers by providing a best-in-class customer experience. This role involves analyzing unique customer use cases, consulting on best practices, and ensuring a smooth implementation process while collaborating with various stakeholders across the organization. The position is pivotal in driving customer success and satisfaction, particularly for strategic and enterprise-level accounts.

Responsibilities

• Drive cross-functional engagement to ensure a best-in-class onboarding experience.
• Serve as Customer Advocate by representing the customer's voice for our product, growth, operations, and leadership teams.
• Shape the vision and strategy for our customers' implementation at DoorDash for Business.
• Set our customers up for success, driving enrollment and activation for a meaningful impact on gross revenue.
• Develop and nurture relationships with a prominent customer base, including many Fortune 500 companies.

Requirements

• 2+ years of implementation or customer-facing project management experience, preferably with a focus on strategic/enterprise-level accounts.
• Demonstrated ability to thrive in a fast-paced, constantly changing work environment.
• Customer-obsessed with a track record of uncovering the customer's 'why'.
• Accountability for project success and customer outcomes.
• Ability to deliver thorough, meticulous, and highly actionable project plans.

Nice-to-haves

• Experience in a technology or logistics company.
• Familiarity with customer onboarding processes and best practices.

Benefits

• 401(k) plan with employer match
• Paid time off
• Paid parental leave
• Wellness benefits
• Paid holidays
• Medical, dental, and vision benefits
• Disability and basic life insurance
• Family-forming assistance
• Commuter benefit match
• Mental health program