Client Success Manager - Hospital Solutions

$80,000 - $100,000/Yr

Doximity - San Francisco, CA

Full-time - Entry Level

Remote - San Francisco, CA

Publishing Industries

About the position

The Client Success Manager for Hospital Solutions at Doximity is responsible for ensuring client satisfaction and success by advising on best practices for hospital marketing needs. This role involves becoming an expert in Doximity's product suite, supporting hospital accounts, and executing marketing campaigns while collaborating with internal teams to promote client retention. The position requires strong communication skills and the ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Support hospital accounts and execute all aspects of hospital marketing campaigns on the platform.
• Assist in maintaining and improving internal documents and communication processes.
• Layout campaigns, create proofs, and update all platforms to reflect the latest marketing plan.
• Strategically partner with the Client Success team for campaign execution through delivery to renewal.

Requirements

• Prior experience in healthcare or marketing agency required.
• Success working independently and within a team, while being personally accountable for assigned tasks.
• Exceptional attention to detail, written and verbal communication, and time management skills.
• Highly organized, able to coordinate large amounts of information across multiple projects (and timezones!).
• Enthusiasm to help grow our business and be an energetic team player.
• Ability to solve problems creatively.

Nice-to-haves

• 1-3 years of work experience in client management preferred.
• Prior experience working remotely.
• Prior experience in healthcare from a client, recruitment, clinical or marketing perspective.
• Proficiency with Adobe and Photoshop.
• Knowledge of Salesforce and Airtable.
• Copy-writing experience.

Benefits

• Medical, dental, vision offerings for you and your family
• 401k with matching program
• Employee stock purchase plan
• Family planning support, Childcare FSA, and parental leave
• Life, AD&D, and Disability
• Generous time off, holidays and paid company trips
• Wellness benefits