Client Success Manager - Hospital Solutions

About the position

Doximity is transforming the healthcare industry. Join our mission to help every physician be more productive and provide better care for their patients. As medicine's largest network in the United States, there's an elevated level of responsibility in everything we do. We don't take that responsibility lightly and are committed to building diverse teams with an inclusive culture that can make a direct impact on the healthcare system. One of Doximity's core values is stretching ourselves. Even if you don't check off all the boxes below we encourage you to apply. Doximity is full of exceptional people who bring their own unique experiences to work everyday and make us all better for it! Doximity Hospital Solutions, the platform that helps hospitals build their digital footprint, is seeking a Client Success Manager to join its growing team. Client Success Managers are dedicated to helping our clients achieve success and advising on best practices for defining, implementing, and realizing hospital marketing needs and goals. You will become an expert in the Doximity product suite and will partner with internal teams to promote client retention. It will take a strong communicator to be successful in this role.

Responsibilities

• Ownership of hospital accounts, and execute all aspects of hospital marketing campaigns on the platform.
• Layout campaigns, create proofs and update all platforms to reflect the latest marketing plan.
• Partner with clients to understand their goal and measure of success across all physician marketing campaigns.
• Own client reporting to showcase progress towards goals and campaign performance.
• Strategically partner with Sales team for campaign execution through delivery to renewal.

Requirements

• Prior experience in healthcare or marketing agency required.
• Success working independently, and within a team, while being personally accountable for assigned tasks.
• Exceptional attention to detail, written and verbal communication, and time management skills.
• Highly organized, able to coordinate large amounts of information across multiple projects (and timezones!).
• Enthusiasm to help grow our business and be an energetic team player.
• Solves problems creatively.

Nice-to-haves

• 3-5 years of work experience in client management preferred.
• Prior experience working remotely.
• Prior experience in healthcare from a client, recruitment, clinical or marketing perspective.
• Knowledge of Salesforce and Airtable.

Benefits

• Medical, dental, vision offerings for you and your family.
• 401k with matching program.
• Employee stock purchase plan.
• Family planning support, Childcare FSA, and parental leave.
• Life, AD&D, and Disability.
• Generous time off, holidays and paid company trips.
• Wellness benefits…plus many more!