Client Success Manager, Local Network

$43,000 - $65,000/Yr

Gannett - Gannett, ID

Full-time

Gannett, ID

Publishing Industries

About the position

The Client Success Manager will act as the primary lead for digital campaign execution, focusing on enhancing client experience and achieving campaign results. This role involves collaborating with sales staff to advise clients on leveraging marketing solutions to meet their business objectives, ensuring client satisfaction and retention through effective management of client relationships and marketing plans.

Responsibilities

• Build rapport with client representatives through routine interactions.
• Develop and advise on marketing strategies by understanding client expectations and identifying opportunities.
• Lead the creative development process to ensure optimized messaging and advertising assets.
• Proactively manage relationships with internal and external vendors to meet deliverables.
• Monitor and evaluate campaign performance to identify improvement opportunities.
• Troubleshoot performance issues and create innovative solutions for clients.
• Drive campaign ROI and assist the sales team in growing accounts.
• Manage client expectations, communication, and performance metrics.
• Incorporate evolving technologies into client solution delivery.
• Build and optimize Search Engine Marketing campaigns.

Requirements

• Strong understanding of general marketing practices.
• Proficiency in client relationship management.
• Ability to manage day-to-day campaign performance and assess trends.
• Desire and ability to analyze and interpret data effectively.
• Demonstrated expertise in customer relationship management.
• Mastery of technologies and systems for managing marketing campaigns.
• Knowledge of ad management, billing, and analytics platforms.
• Strong verbal and written communication skills.
• Strong technical and analytical skills for campaign improvement.

Nice-to-haves

• Bachelor's Degree in relevant fields such as Business, Communications, or Marketing.
• 2+ years of experience managing online/digital advertising campaigns.
• 3+ years of customer service/account management experience.

Benefits

• Full-time position with competitive salary range.
• Variable compensation based on role and performance.