Client Success Manager - Marine Division

$67,000 - $89,000/Yr

Storable - Austin, TX

Full-time - Mid Level

Remote - Austin, TX

About the position

The Client Success Manager for the Marine Division at Storable is responsible for fostering strong, long-term relationships with marine industry customers. This role involves serving as a subject matter expert, guiding clients on best practices to retain and grow their accounts while mitigating risks. The position is pivotal in ensuring customer satisfaction throughout the customer lifecycle and collaborating with various internal teams to enhance the user experience and product capabilities.

Responsibilities

• Deliver value and customer satisfaction through all stages of the customer lifecycle.
• Help customers achieve their business goals.
• Serve as a product, company, and industry ambassador educating prospects and customers on the capabilities of our platform.
• Work closely with Sales, Product, Finance, and Marketing by providing customer insights on innovation and continuous improvement.
• Serve as the primary interface to manage and resolve all customer issues.
• Identify and forecast risk as well as growth opportunities within our portfolio.

Requirements

• 3+ years of Client Success, Implementation, or Client Support experience.
• Ability to build trust and credibility by understanding and addressing client requirements.
• Demonstrated analytical, relationship-building, communication, and strategic problem-solving skills.
• Ability to manage the challenges of handling multiple accounts while providing excellent client service.
• Excellent time management and organizational skills.
• Experience supporting SaaS platforms with a strong Accounting and Bookkeeping component.

Nice-to-haves

• Resourceful, perceptive, innovative, and flexible.
• Genuine curiosity in clients' business needs.
• Goal and results-oriented with a proactive mindset.
• Highly collaborative and works well with internal and external teams.
• Strong communication skills (written, verbal, presentation) with the ability to explain technical subjects to non-technical audiences.

Benefits

• Paid parental leave
• Health savings account
• Caregiver leave
• Disability insurance
• Health insurance
• Happy hour
• Paid time off
• 401(k) matching
• Life insurance