Client Success Manager - Nashville

$55,000 - $65,000/Yr

Interlaced - Nashville, TN

Full-time - Mid Level

Nashville, TN

Professional, Scientific, and Technical Services

About the position

The Client Success Manager (CSM) at Interlaced is responsible for establishing and nurturing client relationships to ensure client satisfaction and retention. This role involves guiding clients through the post-sales process, acting as a trusted advisor, and managing communications to resolve issues effectively. The CSM will work closely with clients to help them achieve their technology goals while contributing to the company's growth and stability.

Responsibilities

• Plan and attend client recurring meetings, including QBRs and roadmap reviews
• Identify and propose Interlaced services/products to support client IT solutions
• Be a trusted client advisor with knowledge of client tech stacks
• Ensure high client retention and satisfaction
• Manage client communications and escalate issues internally
• Proactively resolve service or delivery concerns
• Monitor billing and user counts for discrepancies
• Act as client advocate and guide internal teams on client needs
• Handle contract negotiations and renewals
• Exemplify Interlaced's core values

Requirements

• Mid-level experience in IT and Tech fields
• Certified Scrum Master
• Strong communication skills
• Highly organized and detail-oriented
• Ability to work in an ambiguous environment
• Experience in client relations and satisfaction
• Task and project management skills
• Cross-departmental collaboration experience
• Consultative and advisory relationship skills
• Contract negotiation experience
• Revenue management and growth experience

Benefits

• Competitive starting salary
• Interlaced company bonus program
• Medical, vision and dental benefits
• Cell phone and health & wellness reimbursements
• 16 paid Holidays annually - 6 fixed and 10 flexible
• 2 paid volunteer days annually
• Paid vacation and sick time
• 401k matching
• Fuel reimbursement
• Peer-to-peer bonus allowance