Client Success Manager NY

Global Online - New York, NY

Full-time - Mid Level

New York, NY

Professional, Scientific, and Technical Services

About the position

As a Client Success Manager at our New York office, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our products and services. You will be the primary point of contact for our clients, responsible for building strong relationships and understanding their unique needs. Your goal will be to drive client satisfaction and retention by providing exceptional service and support throughout the client lifecycle. In this position, you will work closely with clients to onboard them effectively, ensuring they are set up for success from the start. You will conduct regular check-ins to assess their satisfaction and gather feedback, using this information to identify opportunities for improvement and growth. You will also collaborate with internal teams, including sales, product, and support, to advocate for your clients and ensure their needs are met. Additionally, you will be responsible for developing and delivering training sessions and resources to help clients maximize the value of our offerings. You will analyze client data to track usage patterns and identify trends, providing insights that can help drive product enhancements and new features. Your ability to communicate effectively and manage multiple client accounts will be crucial in this role, as you strive to foster long-term partnerships and drive client success.

Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring their needs are met and expectations exceeded.
• Onboard new clients, guiding them through the setup process and ensuring a smooth transition to our services.
• Conduct regular check-ins with clients to assess satisfaction and gather feedback.
• Analyze client data to track usage patterns and identify opportunities for improvement.
• Develop and deliver training sessions and resources to help clients maximize the value of our products.
• Collaborate with internal teams to advocate for client needs and drive product enhancements.
• Identify upsell and cross-sell opportunities to drive revenue growth while ensuring client satisfaction.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• 3+ years of experience in client success, account management, or a similar role.
• Strong communication and interpersonal skills, with the ability to build relationships with clients.
• Proven ability to manage multiple client accounts and prioritize tasks effectively.
• Analytical mindset with experience in data analysis and reporting.
• Familiarity with CRM software and client success tools.

Nice-to-haves

• Experience in the technology or SaaS industry.
• Knowledge of project management methodologies.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company matching contributions.
• Generous paid time off and holidays.
• Professional development opportunities and training programs.