Client Success Manager (Part-Time)

$41,600 - $62,400/Yr

Greenhaven Interactive - Tacoma, WA

Part-time - Entry Level

Tacoma, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Client Success Manager at Greenhaven Interactive plays a vital role in bridging the gap between the company's leadership, internal teams, and clients. This part-time position involves a blend of executive support, project management, client relations, and community engagement, requiring exceptional organizational skills and a strong customer service focus.

Responsibilities

• Conduct pre-sale client research, including competitors and current SEO.
• Follow up on sales prospects and proposals.
• Assist in preparing presentations and proposals for prospects.
• Support marketing outreach including email, SEO leads, and social media campaigns.
• Maintain a forecast of upcoming business.
• Conduct regular check-ins with existing clients.
• Monitor campaign progress and client satisfaction.
• Address client inquiries and concerns promptly.
• Assist in creating and delivering performance reports.
• Support ongoing client needs and service requests in cooperation with the Project Coordinator.
• Upsell existing clients as opportunities arise.
• Serve as the primary point of contact during client onboarding.
• Prepare Scope of Work to include in client contracts and ensure timely signatures.
• Guide new clients through setup and campaign initiation processes.
• Ensure smooth transitions between sales and service delivery teams.
• Create and maintain comprehensive client onboarding documentation.
• Monitor campaign launches to ensure alignment with client expectations.
• Provide direct support to the Owner/CEO with administrative tasks and calendar management.
• Assist in preparing presentations and progress reports for clients.
• Coordinate meetings and maintain efficient communication channels.
• Organize and track documentation for various sales processes.
• Facilitate effective communication between the CEO, sales team, and other departments.
• Track and distribute project updates to relevant stakeholders.
• Coordinate cross-functional meetings and follow up on action items.
• Monitor project timelines and deliverables for client campaigns with the Project Coordinator.
• Utilize project management tools to track tasks and progress.
• Identify and implement process improvements.
• Maintain project documentation and status reports.
• Coordinate with internal teams to ensure milestone completion.
• Represent the company at Chamber of Commerce meetings and networking events.
• Coordinate and conduct client appreciation activities.
• Deliver branded gifts and materials to clients.
• Build relationships with local business community members.
• Maintain a professional presence at community functions.

Requirements

• 1-3 years of experience in sales operations, project management, or customer service.
• Bachelor's degree in business, marketing, communications, or related field preferred but not required.
• Proficiency in project management software (Asana, Trello, Monday.com) preferred.
• Strong command of Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with CRM systems.
• Basic understanding of digital marketing and online advertising (preferred).
• Exceptional organizational and time management abilities.
• Outstanding written and verbal communication skills.
• Strong attention to detail and accuracy.
• Problem-solving and critical thinking capabilities.
• Ability to work independently and as part of a team.
• Professional and approachable demeanor.
• Adaptability and flexibility.
• Proactive attitude and initiative.
• Customer service orientation.

Nice-to-haves

• Experience in client-facing roles.
• Basic understanding of digital marketing and online advertising.

Benefits

• Flexible schedule
• Accrued Sick Time