Client Success Manager - Professional Services

$65,000 - $75,000/Yr

Euromoney Institutional Invest - New York, NY

Full-time - Mid Level

New York, NY

251-500 employees

About the position

The Client Success Manager is a vital member of Altrata's global Customer Success organization, responsible for engaging with business stakeholders to enhance customer experience and drive continuous improvement. This role focuses on building and maintaining strong relationships with key enterprise customers, acting as their primary point of contact, and ensuring client retention through strategic collaboration and problem-solving.

Responsibilities

• Engage with clients in a consultative and consistent manner, including quarterly business reviews and product training.
• Nurture relationships within a portfolio of strategic customers to position as a trusted long-term partner.
• Analyze product usage data proactively to improve product adoption and reduce churn.
• Co-create impact plans with the Account Manager, defining success metrics and engagement strategies.
• Develop creative solutions in collaboration with the Account Manager to discover growth opportunities.

Requirements

• 4-5 years of experience in a customer success or application support role.
• Extensive experience providing SAAS product support preferred.
• Strong analytical skills with experience leveraging data and insights to build business cases.
• Strong communication, presentation, and influencing skills.
• Self-starter with a strong understanding of project management practices.

Nice-to-haves

• Experience with Salesforce, Groove, Aha, or FreshDesk is a big plus.
• Experience in the Professional Services sector.
• Ability to work collaboratively in fast-paced environments.

Benefits

• Competitive salary range of $65,000 - $75,000 per year.
• Opportunities for professional development and growth.
• A diverse and inclusive work environment.