CLIENT SUCCESS MANAGER - REMOTE
$115,000 - $125,000/Yr
E15 Group - Charlotte, NC
posted 9 days ago
Full-time - Mid Level
Remote - Charlotte, NC
About the position
The Client Success Manager at E15 Group is responsible for bridging the gap between data products and business stakeholders, ensuring users derive maximum value from analytics tools. This role emphasizes user adoption, onboarding, training, and ongoing support, while collaborating with technical teams to align product development with user needs. The position is crucial for enhancing user engagement and improving the overall experience with data solutions.
Responsibilities
- Own and nurture client relationships, serving as the primary point of contact for clients.
- Oversee the onboarding and configuration process for new users to ensure successful integration into the platform.
- Collaborate with a team of data and business intelligence professionals to enhance client experience and drive continuous improvement.
- Track progress on client onboarding, support needs, and training schedules, establishing timelines and managing follow-through.
- Regularly update internal teams and users on project milestones, new features, and system improvements.
Requirements
- 4+ years of experience in project management, client success, or a similar field.
- Proficiency in project management tools like Jira or Azure DevOps (ADO).
- Detail-oriented and proactive approach with the ability to manage multiple timelines and ensure follow-through.
Benefits
- Commuter assistance
- Paid holidays
- Disability insurance
- Health insurance
- Dental insurance
- Flexible spending account
- Paid time off
- Employee assistance program
- Vision insurance
- Employee discount
- Life insurance
- Retirement plan
- Pet insurance
