Client Success Manager, Retail Media

$85,000 - $95,000/Yr

Skai - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Food Services and Drinking Places

About the position

The Retail Client Success Manager at Skai is responsible for ensuring client satisfaction and effective utilization of the Skai management platform. This role involves partnering with clients to enhance their marketing programs on platforms like Amazon and Walmart, providing training, and driving client retention and growth through consultative support and actionable insights.

Responsibilities

• Partner with clients to drive excellence and growth of their Amazon / Walmart / Criteo / Kroger marketing programs.
• Continuously build expertise in the best practices of performance and app-centered marketing.
• Onboard and train clients on how to manage their day-to-day activity on the Skai platform.
• Manage frontline communication with clients on a day-to-day basis.
• Assist Client Success Directors in driving client retention and identifying business growth opportunities.
• Communicate regularly with customers to evaluate satisfaction.
• Partner closely with product development, sales, technical account management, and sales engineers to drive platform innovation.

Requirements

• 2 or more years of work experience in marketing, advertising, analyst, account management, or client services roles.
• B.A. or B.S. required.
• 1+ years of experience running Retail advertising campaigns on Amazon / Walmart / Criteo preferred.
• Proficiency in BI tools such as Tableau and Google Data Studio.
• Strong technical experience with Microsoft Excel and other basic technical tools.
• High level of comfort in deriving actionable insights from large data sets.

Nice-to-haves

• Experience with Skai™ or other Retail / SEM Marketing platforms.
• Agency experience preferred but not required.

Benefits

• Quarterly bonus compensation through incentive plans.