Client Success Manager, Retail Media

$85,000 - $95,000/Yr

Skai - Chicago, IL

Full-time - Mid Level

Chicago, IL

Food Services and Drinking Places

About the position

The Retail Client Success Manager at Skai is responsible for ensuring client satisfaction and effective utilization of the Skai management platform. This role involves overseeing client interactions, onboarding, training, and driving the growth of marketing programs across various retail platforms such as Amazon and Walmart. The ideal candidate will possess strong project management skills and a consultative approach to meet client needs and improve campaign performance.

Responsibilities

• Partner with clients to drive excellence and growth of their Amazon / Walmart / Criteo / Kroger marketing programs
• Continuously build expertise in best practices of performance and app-centered marketing
• Act as the primary contact for clients regarding the Skai platform
• Onboard and train clients on managing their day-to-day activities on the Skai platform
• Manage frontline communication with clients on a daily basis
• Provide value in every client interaction by understanding their business and positioning Skai as a pivotal partner
• Assist Client Success Directors in driving client retention and identifying business growth opportunities
• Communicate regularly with customers to evaluate satisfaction
• Collaborate closely with product development, sales, technical account management, and sales engineers to drive platform innovation and capture market opportunities

Requirements

• Demonstrable growth mindset
• Strong empathy for customers and a service mindset
• 2 or more years of work experience in marketing, advertising, analyst, account management, or client services roles
• B.A. or B.S. required
• 1+ years of experience running Retail advertising campaigns on Amazon / Walmart / Criteo preferred
• Proficiency in BI tools such as Tableau and Google Data Studio
• Microsoft Excel and other basic technical experience
• High level of comfort in deriving actionable insights from large data sets
• Ability to perform detailed client audits to identify client needs or workflow gaps
• Experience with Skai or other Retail / SEM Marketing platforms preferred
• Agency experience preferred but not required

Benefits

• Quarterly bonus compensation through incentive plans