Client Success Manager, Retail Media

$85,000 - $95,000/Yr

Skai - Seattle, WA

Full-time - Mid Level

Seattle, WA

Food Services and Drinking Places

About the position

The Retail Client Success Manager at Skai is responsible for ensuring client satisfaction and effective utilization of the Skai management platform. This role involves partnering with clients to enhance their marketing programs on platforms like Amazon and Walmart, providing training, and driving client retention and growth through consultative support and actionable insights.

Responsibilities

• Partner with clients to drive excellence and growth of their Amazon / Walmart / Criteo / Kroger marketing programs.
• Continuously build expertise in the best practices of performance and app-centered marketing.
• Act as the primary contact for clients regarding the Skai platform.
• Onboard and train clients on managing their day-to-day activities on the Skai platform.
• Manage frontline communication with clients on a daily basis.
• Provide value in every client interaction by understanding their business needs and positioning Skai as a key partner.
• Assist Client Success Directors in driving client retention and identifying business growth opportunities.
• Communicate regularly with customers to evaluate satisfaction.
• Collaborate closely with product development, sales, technical account management, and sales engineers to drive platform innovation.

Requirements

• Demonstrable growth mindset.
• Strong empathy for customers and a service mindset.
• 2 or more years of work experience in marketing, advertising, analyst, account management, or client services roles.
• Bachelor's degree (B.A. or B.S.) required.
• 1+ years of experience running Retail advertising campaigns on platforms like Amazon, Walmart, or Criteo preferred.
• Proficiency in BI tools such as Tableau and Google Data Studio.
• Experience with Microsoft Excel and other basic technical tools.
• High level of comfort in deriving actionable insights from large data sets and performing detailed client audits.

Nice-to-haves

• Experience with Skai™ or other Retail / SEM Marketing platforms.
• Agency experience preferred but not required.

Benefits

• Quarterly bonus compensation through incentive plans.