Client Success Manager-Retail Media
Skai - San Francisco, CA
posted 2 days ago
About the position
Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in! The Retail Client Success Manager is responsible for overseeing all facets of client utilization of the Skai management platform. The CSM is ultimately accountable for clients' satisfaction and ability to leverage Skai to drive improved campaign performance. The ideal candidate will have great project management skills, excellent technical credentials, hands on experience implementing Retail campaigns and most importantly, a results-oriented, consultative approach to addressing client needs.
Responsibilities
- Partner with clients to drive excellence and growth of their Amazon / Google / Walmart / Criteo / Kroger etc. marketing programs
- Continuously build expertise in the best practices of performance and app-centered marketing
- Be your client's go-to person for all things Skai
- Onboard and train clients on how to manage their day-to-day activity on the Skai platform
- Manage frontline communication with our clients on a day-to-day basis
- Bring value to every client interaction by understanding their business and layering Skai as a pivotal partner
- Assist Client Success Directors in driving client retention, and identifying business growth opportunities
- Communicating regularly with the customer to evaluate satisfaction
- Partner closely with the product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunity
Requirements
- Demonstrable growth mindset
- Strong empathy for customers and a service mindset
- 4 years work experience including time in marketing, advertising, analyst, account management, or client services roles
- B.A. or B.S. required
- 1+ years of experience running Retail advertising campaigns on Amazon / Walmart / Criteo etc.
- Microsoft Excel and other basic technical experience
- High level of comfort in deriving actionable insights from large data sets and ability to perform detailed client audits to identify client needs or workflow gaps
- Skai or other Retail Marketing platform experience preferred
- Agency experience preferred but not required
Benefits
- Annual salary range of $85,000-95,000
- Eligible for additional quarterly bonus compensation through one of Skai's highly attractive incentive plans
