Client Success Manager-Retail Media

$85,000 - $95,000/Yr

Skai - Chicago, IL

Full-time - Mid Level

Chicago, IL

Food Services and Drinking Places

About the position

The Retail Client Success Manager at Skai is responsible for ensuring client satisfaction and effective utilization of the Skai management platform. This role involves partnering with clients to enhance their marketing programs across various platforms, providing training, and driving client retention and growth opportunities. The ideal candidate will possess strong project management skills and a consultative approach to meet client needs.

Responsibilities

• Partner with clients to drive excellence and growth of their Amazon / Google / Walmart / Criteo / Kroger marketing programs
• Continuously build expertise in best practices of performance and app-centered marketing
• Serve as the primary contact for clients regarding the Skai platform
• Onboard and train clients on managing their day-to-day activities on the Skai platform
• Manage frontline communication with clients on a daily basis
• Provide value in every client interaction by understanding their business and positioning Skai as a key partner
• Assist Client Success Directors in driving client retention and identifying business growth opportunities
• Communicate regularly with customers to evaluate satisfaction
• Collaborate closely with product development, sales, technical account management, and sales engineers to drive platform innovation and capture market opportunities

Requirements

• Demonstrable growth mindset
• Strong empathy for customers and a service mindset
• 4 years of work experience in marketing, advertising, analyst, account management, or client services roles
• Bachelor's degree required
• 1+ years of experience running Retail advertising campaigns on Amazon / Walmart / Criteo
• Proficiency in Microsoft Excel and other basic technical skills
• High level of comfort in deriving actionable insights from large data sets
• Ability to perform detailed client audits to identify needs or workflow gaps
• Experience with Skai or other Retail Marketing platforms preferred
• Agency experience preferred but not required

Nice-to-haves

• Experience with Skai or other Retail Marketing platforms
• Agency experience

Benefits

• Quarterly bonus compensation through incentive plans
• Equal Opportunity Employer
• Diversity, Equity, and Inclusion commitment
• Reasonable accommodation for applicants with disabilities