Client Success Manager (San Francisco)

Next Point - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Professional, Scientific, and Technical Services

About the position

The Client Success Manager (CSM) at Nextpoint is responsible for managing a portfolio of existing customers, ensuring they fully engage with the platform and services, recognize a compelling ROI, and advocate for Nextpoint. The CSM acts as the primary point of contact, fostering long-term relationships that contribute to account retention and expansion, ultimately driving revenue growth for the company.

Responsibilities

• Renew annual subscription agreements for existing accounts within one's assigned territory.
• Grow revenue within existing accounts by driving usage with current users, identifying new users, and seeking professional services opportunities.
• Effectively communicate Nextpoint's value proposition and solutions offering.
• Perform product demonstrations; prepare proposals and sales agreements.
• Maintain a high level of activity (meetings per week) to ensure regular client engagement.
• Track opportunities in one's pipeline, provide accurate forecasts, and report revenue in CRM.
• Collaborate with other team members (e.g. Sales, Marketing, Services, Product).
• Proactively seek opportunities to innovate on our account management processes and create new efficiencies.
• Meet and achieve quarterly revenue targets.

Requirements

• BA/BS in Business, Marketing, Communications.
• 2+ years of proven sales/marketing/project management/client success/leadership experience.
• Passionate about SaaS and the desire to make a difference.
• Resourceful, driven, and results-oriented.
• Proven track record of closing opportunities and exceeding quotas.
• Ability to share and receive feedback.
• Delegate tasks effectively.
• Excellent communication skills.
• Complex solution selling experience (i.e. experience selling or delivering a combination of software and services).
• Strong business acumen.

Benefits

• Competitive compensation commensurate with experience.
• PPO Medical Plan + Dental and Vision coverage.
• Healthcare, Dependent Care and Transit FSA.
• Generous PTO Policy & Paid Holidays (including Flexible Summer Hours, Mental Health Days, Floating Holidays).
• Professional development stipend.
• Flexible benefit stipend.
• 401k plan & match.