Client Success Manager (San Francisco)

Next Point - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Professional, Scientific, and Technical Services

About the position

The Client Success Manager at Nextpoint is responsible for ensuring that existing customers maximize their engagement with the company's legal technology solutions. This role focuses on building strong relationships with clients, driving account retention and growth, and acting as the primary point of contact for a portfolio of customers. The position requires a proactive approach to customer engagement, facilitating product demos, and collaborating with internal teams to enhance the customer experience.

Responsibilities

• Renew Subscription Agreements for assigned accounts to maintain client engagement.
• Identify opportunities to grow revenue with existing accounts by increasing user engagement and identifying new users.
• Communicate the value of Nextpoint's solutions to clients, addressing their challenges effectively.
• Lead product demos, prepare proposals, and finalize sales agreements to ensure smooth transitions for clients.
• Maintain regular contact with clients through meetings, calls, and check-ins to ensure satisfaction and engagement.
• Track pipeline and forecast revenue accurately, keeping CRM updated to meet goals.
• Collaborate with Sales, Marketing, Services, and Product teams to provide a seamless client experience.
• Innovate and streamline account management processes for efficiency.
• Meet and exceed quarterly revenue targets, contributing to the company's overall success.
• Travel occasionally for team events or client meetings.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or equivalent experience.
• At least 2 years of experience in sales, marketing, project management, client success, or leadership roles.
• Proven track record of closing deals and achieving targets in a SaaS environment.
• Strong communication skills with the ability to explain complex concepts clearly.
• Experience in complex solution selling involving software and services.
• Familiarity with Salesforce for organization and tracking.

Nice-to-haves

• Experience in the legal technology sector.
• Knowledge of customer relationship management best practices.
• Ability to work in a fast-paced, tech-forward environment.

Benefits

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid holidays
• Paid time off
• Free lunch in the office Monday through Wednesday
• Quarterly mental health days
• Annual professional development stipend
• Monthly flexible benefit stipend