Client Success Manager (San Francisco)

Next Point - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Professional, Scientific, and Technical Services

About the position

The Customer Success Manager at Nextpoint plays a crucial role in ensuring that existing customers maximize their engagement with the company's legal technology solutions. This position focuses on account retention, revenue growth, and fostering strong relationships with clients to enhance their experience and satisfaction with Nextpoint's services. The role involves regular communication with clients, conducting product demonstrations, and collaborating with internal teams to deliver seamless service.

Responsibilities

• Renew Subscription Agreements for assigned accounts to keep clients engaged with services.
• Identify opportunities to grow revenue by increasing user engagement and identifying new users.
• Communicate the value of Nextpoint's solutions to clients, addressing their challenges effectively.
• Conduct product demos, prepare proposals, and finalize sales agreements to ensure smooth transitions.
• Maintain regular contact with clients through meetings, calls, and check-ins to ensure satisfaction.
• Track pipeline, forecast revenue accurately, and keep CRM updated to meet goals.
• Collaborate with Sales, Marketing, Services, and Product teams for a seamless client experience.
• Innovate and streamline account management processes for efficiency.
• Meet and exceed quarterly revenue goals to contribute to Nextpoint's success.
• Travel occasionally for team events or client meetings.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or equivalent experience.
• At least 2 years of experience in sales, marketing, project management, client success, or leadership roles.
• Proven track record of closing deals and exceeding targets.
• Strong communication skills with the ability to explain complex solutions clearly.
• Experience in complex solution selling, particularly in software and services.
• Familiarity with Salesforce for organization and tracking.

Nice-to-haves

• Experience in the legal technology sector.
• Knowledge of SaaS industry trends and best practices.

Benefits

• Competitive pay based on experience.
• Flexible hybrid schedule (2-3 days in-person).
• PPO Health Plan, plus Dental and Vision coverage.
• FSA options for health, dependents, and transit.
• Generous PTO, paid holidays, and flexible summer hours.
• Quarterly mental health days and floating holidays.
• Annual professional development stipend.
• Monthly flexible benefit stipend.
• 401k plan with matching contributions.
• Free lunch in the office Monday through Wednesday, plus a stocked kitchen and bar.