Client Success Manager - Trilingual Spanish/Portuguese/English

Avetta - Dallas, TX

Full-time - Entry Level

Remote - Dallas, TX

Professional, Scientific, and Technical Services

About the position

The Client Success Manager at Avetta, LLC is a pivotal role focused on advocating for clients and ensuring their successful journey with the company's platform. This position emphasizes client retention, expansion, and overall health, requiring a proactive approach to client engagement and support. The ideal candidate will possess strong communication skills and be fluent in Spanish and English, with Portuguese as a preferred additional language. This role offers a hybrid work schedule, allowing for both in-office and remote work.

Responsibilities

• Nurture and grow relationships with client stakeholders while identifying additional key stakeholders through proactive engagement.
• Maintain client momentum after launch by leveraging critical success factors aligned to the client's journey and increasing adoption of the Avetta platform over time.
• Serve as a trusted advisor for clients on use-case, product functionality, and applicable program recommendations.
• Perform regular review-and-planning sessions with client stakeholders to demonstrate value, understand their current business situation and objectives, and define next steps in their journey with Avetta.
• Proactively ensure clients understand, have adequate training on, and are utilizing Avetta's products to achieve maximum benefit.
• Provide marketing with referenceable customers, Client Success anecdotes, and data-rich trends about changes in the client base and industry.
• Work within the Client Success Team to create innovative strategies, services, and processes that drive increased customer adoption, retention, and expansion across all of Avetta's offerings.
• Act as the voice of Avetta clients and work cross-functionally with internal stakeholders to solve problems and drive potential process and product improvements.
• Assist Account Managers with client growth plans and at-risk mitigation when necessary.
• Own the overall health of each assigned Client Account.
• Assist the Client Support Team with difficult and client-specific problem resolution.
• Partner with Implementation and Professional Services to support best practice implementations and identify key growth opportunities.
• Maintain an attitude of constant improvement and work to increase efficiency, scalability, and impact.
• Use data to help make recommendations and decisions.
• Fully document all interactions with clients using SFDC, Wrike, etc.

Requirements

• 1-3 years in a customer-facing role (Customer Success or Account Management preferred) with an Enterprise SaaS company or supplier management with a large organization.
• Bachelor's Degree or equivalent work experience.
• Experience with Microsoft Office suite, SFDC, CRM tools, and JIRA is a plus.
• Excellent interpersonal, verbal, and written communication skills.
• Highly organized, collaborative, responsive, and proactive.
• Strong project management skills; PMP certification is a plus.
• Background in HSE or Procurement preferred.
• Fluency in Spanish and English, with additional fluency in Portuguese strongly preferred.

Nice-to-haves

• Experience with JIRA and CRM software.
• Certified Scrum Master certification.

Benefits

• Hybrid work schedule (3 days in office, 2 days work from home).
• Work from home flexibility.