Client Success Manager - Trilingual Spanish/Portuguese/English

Avetta - Lehi, UT

Full-time - Entry Level

Remote - Lehi, UT

Professional, Scientific, and Technical Services

About the position

The Client Success Manager at Avetta, LLC is a pivotal role focused on advocating for customers while representing the company. This position emphasizes client retention, expansion, and overall health, guiding clients through their journey with Avetta's platform. Ideal candidates will have 2-3 years of experience in a client success role and must be fluent in Spanish and English, with Portuguese as a strong preference. The role offers a hybrid work schedule, allowing for both in-office and remote work.

Responsibilities

• Nurture and grow relationships with client stakeholders, identifying additional key stakeholders through proactive engagement.
• Maintain client momentum post-launch by leveraging critical success factors aligned to the client's journey and increasing adoption of the Avetta platform.
• Serve as a trusted advisor for clients on use-case, product functionality, and applicable program recommendations.
• Conduct regular review-and-planning sessions with client stakeholders to demonstrate value and define next steps in their journey with Avetta.
• Ensure clients understand and utilize Avetta's products to achieve maximum benefit through adequate training.
• Provide marketing with referenceable customers and data-rich trends about changes in the client base and industry.
• Collaborate with the Client Success Team to create innovative strategies that drive customer adoption, retention, and expansion.
• Act as the voice of Avetta clients, working cross-functionally to solve problems and drive process improvements.
• Assist Account Managers with client growth plans and at-risk mitigation when necessary.
• Own the overall health of each assigned Client Account and assist the Client Support Team with difficult problem resolution.
• Partner with Implementation and Professional Services to support best practice implementations and identify growth opportunities.
• Document all interactions with clients using SFDC, Wrike, etc.

Requirements

• 1-3 years in a customer-facing role (Customer Success or Account Management preferred) with an Enterprise SaaS company or supplier management experience.
• Bachelor's Degree or equivalent work experience.
• Experience with Microsoft Office suite, SFDC, CRM tools, and JIRA is a plus.
• Excellent interpersonal, verbal, and written communication skills.
• Highly organized, collaborative, responsive, and proactive.
• Strong project management skills; PMP certification is a plus.
• Background in HSE or Procurement preferred.
• Fluency in Spanish and English, with additional fluency in Portuguese strongly preferred.

Nice-to-haves

• Experience with JIRA and CRM software.
• Certified Scrum Master certification.

Benefits

• Hybrid work schedule (3 days in office, 2 days work from home).
• Work from home flexibility.