Client Success Manager

$46,217 - $55,659/Yr

MARS Solution Group - Milwaukee, WI

Full-time - Mid Level

Remote - Milwaukee, WI

101-250 employees

About the position

The Client Success Manager at MARS Solution Group is responsible for expanding the company's market share by ensuring effective talent solutions and identifying upselling and cross-selling opportunities. This role serves as a key advocate for clients, consultants, and internal teams, fostering strong partnerships to meet and exceed client expectations.

Responsibilities

• Meet regularly with client managers to understand their teams' talent and technology needs, positioning MARS as a trusted partner.
• Ensure successful delivery of MARS's talent solutions by working closely with client stakeholders, gathering feedback, and continuously improving service offerings.
• Upsell and cross-sell MARS's portfolio of services by identifying new opportunities that align with client needs.
• Drive the expansion of MARS's market share at existing clients through relationship-building and strategic initiatives.
• Maintain regular contact with Martian consultants assigned to client projects to ensure their satisfaction and retention.
• Collaborate with client hiring managers to gather feedback on Martian consultants' performance and address any concerns proactively.
• Foster a collaborative relationship between Martian consultants, client hiring managers, and MARS delivery success teams, creating a true three-way partnership.
• Ensure all risk and compliance requirements are met for client engagements.
• Stay informed of any regulatory changes and make sure MARS's processes align with these requirements.
• Monitor and meet the quarterly performance metrics set by clients, aiming to consistently exceed expectations.
• Work closely with MARS delivery teams to guide demand forecasting and provide insights on balancing speed, quality, and cost in talent delivery.
• Ensure that existing Martian resources remain engaged and that they are effectively deployed to meet client goals.

Requirements

• Proven experience in account management, ideally with a technology solutions provider or technology staffing provider.
• Strong understanding of client success strategies, with a focus on upselling and cross-selling services.
• Excellent interpersonal skills, with a demonstrated ability to build genuine, long-lasting relationships with clients.
• Experience with metric-driven performance management and a deep care for the people involved in the delivery process.
• A strategic mindset with the ability to understand both client needs and the broader market landscape.
• Strong work ethic, high attention to detail, and a results-driven approach.
• Familiarity with risk and compliance practices in client services.

Nice-to-haves

• Experience in talent management or technology solutions.
• Ability to work autonomously and manage multiple priorities.
• Outstanding communication, negotiation, and problem-solving skills.

Benefits

• Flexible schedule
• Happy hour
• Health insurance
• Paid time off