Client Success Manager

Kochava - Sandpoint, ID

Full-time

Sandpoint, ID

Professional, Scientific, and Technical Services

About the position

The Client Success Manager (CSM) at Kochava plays a crucial role in fostering customer relationships and ensuring the successful utilization of the Kochava platform. This position is integral to the Product Operations team, focusing on customer retention, trust, and loyalty while providing technical support and guidance. The CSM will engage with clients to understand their unique business needs and help them leverage Kochava's solutions effectively, contributing to high-impact projects in a dynamic and growing market.

Responsibilities

• Develop customer relationships that promote retention, trust, loyalty, and reliance.
• Work closely with customers to ensure their success through the usage of the Kochava platform.
• Provide technical support and direction to customers to keep them satisfied and successful with Kochava's offerings.
• Assist customers in planning and understanding the best ways to utilize Kochava based on their unique business needs.
• Communicate technical items to both technical and non-technical audiences, both orally and in writing.
• Technically troubleshoot and escalate customer-facing issues while managing accurate and timely communication with customers.

Requirements

• BS or BA degree preferred or equivalent experience.
• 2+ years of relevant technical experience (mobile experience is a plus).
• Experience in Account Management, Technical Support, or Programming/Engineering (preferably in Software), utilizing Excel, SQL, and/or related relational databases.
• Knowledgeable of multiple mobile platforms, operating systems, and internet protocols.
• Familiarity with mobile technology, advertising, and data management software.
• Experience with data management systems, MS Office products, Mobile/Desktop ads.
• Accurate documentation skills of client communication, timelines, and deliverables in a fast-paced environment.
• Strong customer service skills, able to effectively communicate (written and verbal), and proactively manage customer expectations.
• Demonstrated ability to coordinate and prioritize a high level of activity under various conditions and constraints.
• Ability to work independently and as a member of collaborative teams.
• Self-motivated and action-oriented with strong organizational, analytical, and problem-solving skills.

Nice-to-haves

• Proven success at enterprise software startups is a plus.
• Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment.

Benefits

• Equal opportunity employer committed to diversity and inclusion.