Client Success Manager

Rystad Energy - Houston, TX

Full-time

Houston, TX

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

Rystad Energy is seeking a dynamic Client Success Manager to join their Sales & Marketing team in Houston. This role is essential for fostering and growing client relationships, ensuring product adoption, and acting as a trusted advisor to clients across various sectors, including Energy, Financial, Government, and Consulting. The successful candidate will collaborate with Account Managers and internal teams to enhance client satisfaction and retention, while also contributing to the overall strategy of the Client Success team.

Responsibilities

• Serve as primary post-sale point of contact to develop strong customer advocates and become a trusted advisor to our clients.
• Jointly define success criteria with clients by understanding their business challenges in order to best manage product adoption.
• Create and execute Engagement Plans that set the vision for onboarding, strategic adoption, and retention to align with the business needs and goals of the clients.
• Monitor client health, adoption metrics, and renewal metrics.
• Develop an understanding of Rystad Energy products and services to proactively increase clients' adoption and expansion.
• Provide new client onboarding, including delivering engaging, customized product demos based on clients' requirements.
• Discover opportunities for additional products and services.
• Collaborate with internal cross-functional teams to ensure clients' technical/analytical needs are resolved in a timely manner.
• Partner with Account Managers to provide insights on client health with a focus on adoption, growth, and retention.
• Provide client feedback to internal teams, including Product Managers and Client Solutions.
• Participate in industry and networking events to grow the Rystad Energy brand.
• Maintain and leverage all client data and interaction records using internal sales tools (e.g., CRM system).
• Contribute to the wider vision and strategy of the Client Success team.

Requirements

• Bachelor's degree required.
• Experience in growing client satisfaction, adoption, and retention is highly desired.
• Experience working with database products or SaaS is an advantage.
• Energy and/or Financial background is preferred.
• Experience in teams with multiple stakeholders.
• Ability to prioritize and multitask, excellent organizational skills.
• Excellent written and verbal communication skills.
• Analytical mindset.
• Microsoft Office skills (Word, Excel, and PowerPoint).
• Bilingual (English/Spanish) desired.
• Must be authorized to work in the US.

Nice-to-haves

• Experience in the energy industry is highly desired but not required.

Benefits

• Competitive compensation package and bonus plan.
• 100% employer-paid healthcare premiums for you and your family.
• 5% 401(k) match.
• Four weeks of vacation time.
• Two team building trips a year.