Gartner - Irving, TX
posted 5 days ago
Full-time - Mid Level
Hybrid - Irving, TX
10,001+ employees
Professional, Scientific, and Technical Services
About the position
The Client Success Manager plays a crucial role in ensuring that Gartner clients receive exceptional value from their subscriptions. This position focuses on understanding client business priorities, addressing challenges, and facilitating effective engagement with Gartner's services. The role involves onboarding clients, demonstrating the value of Gartner's offerings, and fostering long-term relationships to drive customer satisfaction and retention.
Responsibilities
- Build, develop and manage relationships with a variety of clients ranging from senior C-levels to junior client professionals.
- Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
- Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return on investment.
- Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
- Conduct regular reviews of client book of business looking into performance and key client engagement metrics.
Requirements
- 3+ years relevant professional and/or internship experience.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
- Bachelor's degree preferred.
Benefits
- Generous PTO
- 401k match up to $7,200 per year
- Opportunity to purchase company stock at a discount
- Annual bonus plan based on company and individual performance or role-based, uncapped sales incentive plan.
