Client Success Manager

Avetta - Houston, TX

Full-time - Entry Level

Remote - Houston, TX

Professional, Scientific, and Technical Services

About the position

The Client Success Manager at Avetta, LLC is responsible for advocating for clients while ensuring their successful journey with the company's platform and services. This role focuses on client retention, expansion, and overall health, requiring strong communication and organizational skills. The position involves nurturing client relationships, providing guidance on product usage, and collaborating with internal teams to enhance client experiences. Ideal candidates will have 1-2 years of experience in a client success role and will work in a hybrid environment, balancing in-office and remote work.

Responsibilities

• Nurture and grow relationships with client stakeholders and identify additional key stakeholders through proactive engagement.
• Maintain client momentum post-launch by leveraging critical success factors aligned to the client's journey and increasing adoption of the Avetta platform.
• Serve as a trusted advisor for clients on use-case, product functionality, and applicable program recommendations.
• Perform regular review-and-planning sessions with client stakeholders to demonstrate value and define next steps in their journey with Avetta.
• Ensure clients understand, have adequate training on, and are utilizing Avetta's products to achieve maximum benefit.
• Provide marketing with referenceable customers and data-rich trends about changes in the client base and industry.
• Collaborate with the Client Success Team to create innovative strategies and processes that drive customer adoption, retention, and expansion.
• Act as the voice of Avetta clients and work cross-functionally to solve problems and drive process and product improvements.
• Assist Account Managers with client growth plans and at-risk mitigation.
• Own the overall health of each assigned Client Account and assist the Client Support Team with difficult problem resolution.
• Partner with Implementation and Professional Services to support best practice implementations and identify key growth opportunities.
• Document all interactions with clients using SFDC, Wrike, etc.

Requirements

• 1-3 years in a customer-facing role (Customer Success or Account Management preferred) with an Enterprise SaaS company or supplier management experience.
• Bachelor's Degree or equivalent work experience.
• Experience with Microsoft Office suite, SFDC, CRM tools, and JIRA.
• Excellent interpersonal, verbal, and written communication skills.
• Highly organized, collaborative, responsive, and proactive.
• Strong project management skills; PMP certification is a plus.
• Background in HSE or Procurement preferred.

Nice-to-haves

• Experience with Salesforce and JIRA.
• Familiarity with procurement processes.

Benefits

• Hybrid work schedule (3 days in office, 2 days work from home).
• Opportunities for professional development and training.