Client Success Manager

$70,000 - $80,000/Yr

Evosus Corp - Vancouver, WA

Full-time - Mid Level

Remote - Vancouver, WA

Professional, Scientific, and Technical Services

About the position

As a Client Success Manager at Evosus Inc., you will serve as a trusted advisor and strategic partner to clients, ensuring they achieve their goals while maximizing the value of the company's cloud SaaS solutions. This role is pivotal in driving customer satisfaction, retention, and growth by leading two high-performing teams—Account Management and Support. You will oversee client onboarding, relationship management, and technical support, ensuring a seamless experience for clients and fostering long-term partnerships.

Responsibilities

• Lead new client onboarding and ensure a smooth transition from sales.
• Build strong relationships with clients through regular check-ins and product updates.
• Manage and lead a team of support specialists to resolve client issues effectively.
• Engage proactively with clients to anticipate their needs and promote best practices.
• Monitor customer accounts to identify at-risk clients and develop retention strategies.
• Troubleshoot product issues and collaborate with internal teams for resolution.
• Track and report on key success and support metrics to inform strategic improvements.

Requirements

• 5 or more years of experience in a sales or customer service position.
• Bachelor's degree or an additional 5 years of relevant professional experience.
• Subject matter expertise in one or more areas of the software.

Nice-to-haves

• Bachelor's degree in a related field.
• Experience in the Pool, Spa, and/or Hearth industries.
• Experience with Evosus products.
• Intermediate computer skills including Microsoft Windows 10 and Microsoft Office Suite.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid holidays
• Paid time off
• Vision insurance
• Volunteer time off