Client Success Manager

$95,000 - $120,000/Yr

Dotdash Meredith

Full-time - Mid Level

Publishing Industries

About the position

The Client Success Manager at Dotdash Meredith is responsible for managing and enhancing client relationships within the Managed Service Media Trading Team. This role focuses on ensuring the successful execution of programmatic advertising campaigns while delivering exceptional client service. The manager will collaborate with various internal teams to drive client success and business growth, providing strategic guidance and insights to meet client objectives.

Responsibilities

• Serve as the main point of contact for assigned clients, building and maintaining strong relationships with internal sales leads and external clients.
• Understand client goals, challenges, and needs, providing strategic guidance to meet their objectives.
• Participate in regular client meetings and presentations to review campaign performance and discuss future strategies.
• Collaborate with the Trading team to onboard new customers and provide data-driven insights to clients.
• Ensure campaigns are set up accurately, delivered on time, and optimized for performance in collaboration with the trading team.
• Monitor campaign performance metrics and KPIs, providing insights and recommendations for improvement.
• Develop and implement cookieless programmatic strategies that align with client objectives and maximize ROI.
• Stay informed about industry trends, emerging technologies, and best practices to provide clients with innovative solutions.
• Identify opportunities for account growth and work with the sales team to expand service offerings to existing clients.
• Generate detailed campaign performance reports and deliver actionable insights to clients.
• Conduct post-campaign analysis to assess the effectiveness of strategies and provide recommendations for future campaigns.
• Utilize data and analytics to drive continuous improvement in campaign performance and client satisfaction.
• Work closely with internal teams to ensure cohesive and effective campaign execution.
• Facilitate communication between clients and internal teams, ensuring alignment and understanding of client needs and expectations.
• Address and resolve any client issues or concerns promptly and professionally.

Requirements

• 3 years of consultative, client-facing work in programmatic advertising, digital media buying or related fields.
• Outstanding troubleshooting, analytical, and problem-solving abilities.
• Proven track record of growing accounts by forging strong relationships with clients and understanding their objectives.
• Effective time management skills with the ability to prioritize and meet deadlines.
• Ability to collaborate across multiple teams and work independently on daily tasks.
• Willingness to travel up to 25% of the time.

Benefits

• Medical, dental, vision, and prescription drug coverage.
• Unlimited paid time off (PTO).
• Adoption or surrogate assistance.
• Donation matching.
• Tuition reimbursement.
• Basic life insurance and accidental death & dismemberment insurance.
• Supplemental life and accident insurance.
• Commuter benefits.
• Short-term and long-term disability insurance.
• Health savings and flexible spending accounts.
• Family care benefits.
• Generous 401K savings plan with a company match program.
• 10-12 paid holidays annually.
• Generous paid parental leave for birthing and non-birthing parents.
• Voluntary benefits such as pet insurance and critical health insurance coverage.