Client Success Manager

$140,300 - $140,300/Yr

CHG Healthcare - Salt Lake City, UT

Full-time - Mid Level

Remote - Salt Lake City, UT

Food Services and Drinking Places

About the position

The Client Success Manager at Locumsmart is responsible for ensuring the effective implementation and utilization of the Locumsmart platform within Healthcare Organizations (HCO). This role involves collaborating with various internal teams to enhance user experience, support client satisfaction, and drive the adoption of technology. The Client Success Manager will also track metrics, identify opportunities for improvement, and may train other client success managers if in a leadership capacity.

Responsibilities

• Partner with Business Development, Implementation, and Account Management to drive client success in Locumsmart.
• Work with the client success team to ensure a successful process is followed, including implementing, gathering feedback, and adoption of the tool.
• Drive a seamless user experience by collaborating with product and services teams to ensure quick adoption and value from solutions.
• Manage customer relationships and escalations, focusing on solving business problems and creating value through Locumsmart.
• Collaborate with support leadership and product teams on feature enhancement and prioritization for continuous improvement.
• Engage with internal stakeholders to identify business risks early and devise action plans.
• Educate and inspire confidence in clients to drive utilization of Locumsmart through strategy sessions.
• Analyze data to identify opportunities for enhancing Locumsmart utilization and additional training needs.
• Maintain deep knowledge of Locumsmart and promote its utilization to drive business efficiencies.
• Partner with Account Management to increase utilization and track internal and external usage of Locumsmart.

Requirements

• General understanding of technical requirements needed to implement and scale technology utilization.
• Strong relationship building skills and creativity in developing new processes and solving problems.
• Ability to manage multiple projects and adapt to shifting priorities.
• Exceptionally detail-oriented and highly skilled in organization and tracking toward goals.
• Passion for bringing technology and innovation to customers.
• Effective communication skills with enthusiasm and transparency.

Nice-to-haves

• Experience working at a corporate level with frequent communication across various verticals.
• Experience in the Healthcare industry and/or SaaS Technology.
• Knowledge of CHG products, functions, marketing, and service policies.

Benefits

• 401(k) retirement plan with company match
• Medical and dental coverage
• Onsite health centers and corporate wellness programs
• Flexible work schedules including work-from-home options
• Recognition programs with rewards including trips, cash, and paid time off
• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
• Tailored training resources including free LinkedIn learning courses
• Volunteer time off and employee-driven matching grants
• Tuition reimbursement programs