Client Success Manager

Kochava - Sandpoint, ID

Full-time - Mid Level

Sandpoint, ID

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

Kochava provides a unified platform with solutions for mobile + CTV advertising and marketing technology clients. We serve the world's top publishers and digital brands, and we set industry standards for secure, real-time data solutions. We help marketers establish identity, measure, and optimize their marketing across connected devices like smartphones, tablets, connected TVs, and more, while enabling publishers to provide real-time, outcomes-based analytics to their advertising clients. We enable the visibility into and management of billions of data points, millions of users, and hundreds of millions of dollars in lifetime value (LTV) and marketing budget. The Kochava platform(s) empowers our customers to see and manage their data and unleash the power of their connected audiences; Globally, Kochava is trusted by the largest brands across a wide spectrum of verticals, including media & entertainment, quick-serve restaurants, e-commerce, gaming, finance and more, to perform high-end marketing analytics. We're looking for a Client Success Manager (CSM) to function as a key member of Kochava's Product Operations team. The mobile user tracking and attribution market is challenging, dynamic, fun, and provides almost unlimited opportunities for personal and professional growth. This role is a unique opportunity to contribute in a meaningful way to high visibility, high impact projects at a very exciting time for Kochava. Kochava defines the mold for an innovative, high-growth, customer-focused company in a large and growing global market. If you are an energetic, self-managed professional with experience managing complex customer relationships and possess excellent presentation and listening skills, organization and contact management capabilities, we'd love to hear from you.

Responsibilities

• Develop customer relationships that promote retention, trust, loyalty, and reliance.
• Work closely with customers to ensure they are successful through the usage of the company platform.
• Provide technical support and direction to customers to keep them satisfied and successful with the Kochava offering.
• Assist customers to plan and understand the best ways to utilize Kochava based on their unique business needs or business plans.
• Communicate technical items to both technical and non-technical audiences alike, both orally and in writing.
• Technically troubleshoot and accurately escalate any customer-facing issues while managing accurate and timely communication with the customer.

Requirements

• BS or BA degree preferred or equivalent experience
• 2+ years of relevant technical experience (mobile experience is a plus)
• Experience in Account Management, Technical Support or Programming/Engineering (preferably in Software), utilizing Excel, SQL and/or related relational databases.
• Knowledgeable of multiple mobile platforms, operating systems and internet protocols.
• Familiarity with mobile technology, advertising and data management software.
• Experience with data management systems, MS Office products, Mobile/Desktop ads.
• Accurate documentation skills of client communication, timelines, and deliverables in a fast track environment.
• Strong customer service skills, able to effectively communicate (written and verbal), and proactively manage customer expectations.
• Demonstrated ability to coordinate and prioritize a high level of activity under a variety of conditions and constraints.
• Ability to work independently and as a member of collaborative teams.
• Self-motivated and action-oriented with strong organizational, analytical and problem-solving skills.
• Directly responsible for existing and new account relationships.
• Maintain active customer conversations through regular and consistent engagement, demonstrating your market knowledge and Kochava product expertise.
• Ability to focus on deadlines and deliverables.
• Proven success at enterprise software startups is a plus.
• Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment.

Nice-to-haves

• Experience with enterprise software startups.