Client Success Manager

$75,000 - $85,000/Yr

Gemini: Advanced Marketing Solutions - Edina, MN

posted 21 days ago

Full-time - Mid Level
Remote - Edina, MN

About the position

The Client Success Manager at Gemini: Advanced Marketing Solutions is a dynamic role that combines account management and project management for a diverse range of small to mid-sized accounts. This position is pivotal in driving client success through effective communication, relationship building, and strategic planning, ensuring that clients receive exceptional service and support. The role offers a blend of client interaction and internal collaboration, making it both challenging and rewarding as the manager helps shape the future of clients' businesses.

Responsibilities

  • Serve as the primary contact for clients, understanding their needs, goals, and pain points.
  • Schedule and conduct regular meetings to review performance metrics, discuss ongoing projects, and gather feedback.
  • Demonstrate the continuous value of services to retain clients and identify opportunities for upselling and cross-selling.
  • Act as the liaison between clients and internal teams, ensuring all parties are aligned and informed.
  • Share client feedback with the team and determine a course of action.
  • Work closely with the Director of Client Success & Strategy to ensure strategic roadmaps meet client needs.
  • Assign Basecamp tasks, set deadlines, and send reminders to ensure responsibilities are completed on time.
  • Ensure productive post-meeting wrap-ups, with clear to-dos and deadlines.

Requirements

  • Understanding of digital marketing components and their application to business objectives.
  • Strong verbal and written communication skills for effective client interaction.
  • Ability to build and maintain strong, long-lasting client relationships.
  • Proven project management skills, including task delegation and deadline management.
  • Ability to develop and implement strategic plans that align with client goals.
  • Meticulous attention to detail for high-quality service and accurate reporting.
  • Ability to adapt to changing client needs and industry trends.
  • Strong team player with collaborative skills.

Benefits

  • Disability insurance
  • 401(k) with 3% match
  • Dental insurance
  • Financial planning services
  • Work from home
  • Flexible schedule
  • Life insurance
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