Client Success Manager

$39,520 - $47,840/Yr

Viral Digital Marketing - Bakersfield, CA

Part-time,Full-time - Mid Level

Bakersfield, CA

About the position

The Client Success Manager at Viral Digital Marketing is responsible for managing client relationships and ensuring a seamless experience for clients in the realm of social media management and digital marketing. This role involves proactive communication, troubleshooting client issues, and collaborating with the social media team to implement effective strategies that meet client objectives.

Responsibilities

• Act as the main point of contact for assigned clients, ensuring their needs are met with excellent customer service and proactive communication.
• Manage client inquiries, troubleshoot issues, and maintain a strong rapport to support long-term client satisfaction.
• Collaborate with the social media team to implement strategies that meet client objectives and enhance their social media presence.
• Use Excel to organize client schedules, track project timelines, and manage client feedback.
• Assist in creating content schedules, organizing client meetings, and maintaining records of client interactions.
• Provide basic insights on social media analytics, helping clients understand the impact of their marketing strategies and making suggestions for improvement.
• Support internal marketing initiatives and assist in training team members as needed.

Requirements

• Proven experience in customer service, client success, or a similar role.
• Background in marketing with strong social media knowledge, preferably in an agency setting.
• Proficiency in social media platforms (Instagram, Facebook, TikTok, LinkedIn) with a good understanding of platform-specific features and best practices.
• Strong Excel skills for managing schedules, data, and client feedback tracking.
• Exceptional communication, organizational, and interpersonal skills.
• Ability to manage multiple clients and projects effectively, balancing client needs with company goals.

Benefits

• Opportunities for professional development and growth within the company.
• A collaborative team that values creativity, innovation, and results.