Client Success Manager

$52,000 - $62,000/Yr

Refined Impact

Full-time - Entry Level

Remote

Professional, Scientific, and Technical Services

About the position

The Client Success Manager at Refined Impact is responsible for ensuring client satisfaction and success by managing relationships and coordinating projects within a fully remote marketing agency. This role involves onboarding new clients, maintaining communication, and ensuring that client marketing objectives are met through effective project management and feedback processes.

Responsibilities

• Onboard new clients and educate them on agency processes.
• Serve as the main point of contact for clients, providing regular status updates and maintaining strong communication.
• Periodically check in with clients to ensure satisfaction and identify opportunities for additional support or services.
• Organize and prioritize tasks for internal team members to ensure timely completion of deliverables.
• Communicate client needs to the team and ensure alignment between client goals and project execution.
• Request and monitor client feedback to identify areas for improvement in both client services and internal processes.
• Recommend solutions to enhance client experiences and operational efficiency.
• Manage client information in our CRM to ensure data accuracy and accessibility.
• Prepare performance reports and review campaign results with clients.
• Represent the agency at trade shows and events 2-3 times per year.

Requirements

• 2+ years of experience in a client-facing or project management role.
• Familiarity with service-based SMBs, particularly in the automotive, trucking, or towing industries (preferred but not required).
• Strong ability to prioritize and manage multiple projects simultaneously.
• Proficiency with CRM tools and project management software (HubSpot experience is a plus).
• Solutions-oriented mindset and ability to think critically to address challenges.
• Team player attitude with the ability to work effectively in a fully remote environment.

Nice-to-haves

• Experience in a marketing agency setting.
• Familiarity with the automotive, trucking, or towing industries.

Benefits

• Fully Remote Work
• Healthcare Reimbursement Agreement
• 401(k) Matching: 100% match up to 6% of your salary
• Paid Time Off: 2 weeks of PTO annually
• Annual Bonus Opportunities based on performance
• Company-paid travel to trade shows 2-3 times per year