Client Success Manager

$60,000 - $75,000/Yr

Careerwise Colorado - New York, NY

Full-time - Mid Level

New York, NY

Educational Services

About the position

The Client Success Manager (CSM) at CareerWise New York plays a crucial role in ensuring the success of employer partnerships by providing exceptional client support and driving positive outcomes for both employers and apprentices. This position involves managing client relationships, analyzing program data, and implementing solutions to enhance the apprenticeship experience. The CSM is expected to work independently and collaboratively within a team to meet the unique needs of clients, particularly Fortune 500 companies, while contributing to the overall mission of developing a sustainable youth apprenticeship system.

Responsibilities

• Support a portfolio of existing client accounts, ensuring positive experiences throughout their customer journey.
• Build positive and trusting customer relationships by maintaining proactive and consistent communication and delivering exceptional service.
• Provide thoughtful and responsive customer support as needed, empowering customers through a problem-solving mindset and recognizing scalability as a key element for all recommended solutions.
• Analyze trends pertaining to supervisor and apprentice needs, motivations and experience and recommend potential solutions or support measures.
• Monitor and diligently track progress and program data as prescribed by team lead in Salesforce and other platforms to streamline processes and inform our practices.
• Implement and coordinate programming, including work schedules, performance reviews, training, credentialing, etc.
• Lead and assist with employer facing events including pitch events, roadshows, information sessions, marketing events and celebrations.

Requirements

• 2-4 years of experience in customer service, account management, client services, recruitment, corporate engagement, or workforce development.
• Relational strength - able to quickly build rapport with a variety of people in order to maximize outcomes, strong listening skills, creative problem-solving skills.
• Ability to navigate ambiguous situations and to drive to clarity, with a mindset of building repeatable processes for the future.
• Ability to quickly synthesize complex ideas, align them with business priorities and devise actionable strategies to accomplish goals.
• Demonstrated experience in meeting and exceeding ambitious targets.
• Polished client management skills - you have composure and confidence in meetings with high-level leaders in businesses and state agencies.
• Excellent written and verbal communication skills.
• Proficiency with MS Office and Google Suite is required; familiarity with Salesforce is a plus.

Nice-to-haves

• Certified Scrum Master
• Classroom experience
• Marketing experience

Benefits

• Commuter assistance
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Parental leave
• Vision insurance