Client Success Manager

Resource Innovations - Salt Lake City, UT

Full-time - Mid Level

Salt Lake City, UT

Professional, Scientific, and Technical Services

About the position

The Client Success Manager at Resource Innovations is responsible for supporting client onboardings and managing ongoing account relationships to enhance application processing and customer service within energy efficiency program implementation. This role requires a strong background in client relations and project management, focusing on delivering tangible results and continuous improvement for clients.

Responsibilities

• Builds and enacts project plans to ensure satisfaction of clients (internal and external)
• Identify client needs and translate those needs into plans for delivery
• Coordinates all communications/meetings regarding various programs with Project Managers and key Business Process staff
• Tracks and ensures deadlines are met on all program initiatives, improvements, and remediation plans
• Conducts bi-monthly satisfaction assessments with Project Managers and Project Administrators to identify opportunities for improvement
• Works with peers to allocate appropriate resources for initiatives
• Facilitates internal resources and activity necessary to effectively deliver tangible results for clients
• Responsible for achievement of transition plans (new work) into Business Process
• Responsible for achievement of transition plans (expiring work) from Business Process
• Support senior staff with development of presentations and proposals
• Other duties as assigned.

Requirements

• 3+ years of experience in project coordination, project management, or transition management
• Demonstrated ability to build, track, and implement project plans
• Ability to guide the big picture at a project level, while also possessing flawless detail orientation at a client delivery level
• Excellent written and verbal communication skills are mandatory.

Nice-to-haves

• Advanced meeting and process facilitation skills
• Interest in sustainability and passionate about making a meaningful impact on the environment.

Benefits

• Competitive salaries based on candidate's qualifications
• Three weeks paid vacation per year
• Paid holidays
• 401(k) plan with employee matching funds
• Discretionary bonus
• Comprehensive benefits package