Inbenta is a global technology company headquartered in Texas, USA, specializing in Automatic Language Processing (NLP) technology. We develop innovative conversational solutions, including chatbots, knowledge management tools, and search engines, serving a diverse clientele that includes many global blue-chip companies across various sectors such as Banking, Insurance, Automotive, Services, Retail, and Transportation. We are currently seeking a Client Success Manager who will play a pivotal role in managing and enhancing relationships with our clients, ensuring they derive maximum value from our solutions. This position is ideal for someone with a strong background in technology sales, particularly in SaaS environments focused on Artificial Intelligence and Natural Language Processing. As a Client Success Manager, you will be responsible for understanding customer needs and aligning Inbenta's solutions to meet those needs effectively. You will manage and retain existing business through proactive engagement and support, while also identifying opportunities for cross-selling and upselling to drive revenue growth. Collaboration with cross-functional teams, including Client Experience, Delivery, Development, and Product Teams, will be essential in tracking and capturing success criteria for our solutions. You will actively monitor client activity, ensuring they realize the full value of Inbenta's offerings, and create quarterly business reviews to foster innovation and continuous improvement. Your role will also involve maintaining high levels of customer engagement and satisfaction, acting as the single point of contact for customers and internal stakeholders. You will be the Voice of the Customer, translating their business needs into actionable insights for new solutions and capabilities. Additionally, you will work closely with the Marketing team to build customer testimonials and referrals, manage the renewal processes to enhance client loyalty, and maintain accurate system records in CRM tools. This position requires a proactive approach to identifying and prioritizing resources based on value and risk, ensuring that our clients receive the best possible service and support.