Client Success Manager

Listrak - King of Prussia, PA

Full-time - Mid Level

King of Prussia, PA

251-500 employees

Professional, Scientific, and Technical Services

About the position

The Client Success Manager at Listrak plays a vital role in supporting growth and retention for eCommerce brands by fostering strategic relationships with senior executives. This position requires a strong understanding of both the client's business objectives and Listrak's marketing platform, enabling the manager to develop and consult on comprehensive strategies that drive results. The ideal candidate is customer-centric, analytical, and thrives in a dynamic environment, focusing on delivering value and revenue growth for clients.

Responsibilities

• Support growth and retention for eCommerce brands by managing client relationships.
• Foster strategic relationships with senior-level executives.
• Develop comprehensive strategies and consult with clients on execution and optimization.
• Deliver superior results through effective communication and understanding of client needs.
• Identify opportunities to drive value and revenue growth for client partners.

Requirements

• 5+ years of experience in Client Services, Customer Success, or Account Management, preferably in SaaS or Digital Marketing.
• Demonstrated success in managing multiple customer relationships in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Strong technical aptitude with the ability to quickly grasp and apply concepts.
• Resourceful self-starter with a results-oriented mindset.
• Exceptional organizational and prioritization skills.
• Curious analytical thinker capable of turning data into actionable recommendations.

Benefits

• Generous time off
• Remote capabilities
• Volunteer time off