Client Success Manager

$66,560 - $70,720/Yr

Actriv Healthcare - Tacoma, WA

Full-time - Mid Level

Tacoma, WA

Ambulatory Health Care Services

About the position

The Client Success Manager at Actriv Healthcare is responsible for enhancing patient care and elevating the Actriv brand value through effective account management and consulting within post-acute healthcare facilities. This role involves building new business lines, maintaining client relationships, and ensuring high-quality staffing support while embodying the company's core values of Humility, Effort With Impact, Accountability, Respect, and Transparency.

Responsibilities

• Establish and maintain relationships with clients to drive staffing support based on facility needs and technology adoption.
• Build and maintain relationships with healthcare professionals including physicians, social workers, and nursing directors.
• Develop strategies to enhance facility engagement and coordinate with Staffing and Recruiting to ensure high value and excellent patient care.
• Increase community awareness of the Actriv brand through participation in events, trade shows, and local community involvement.
• Utilize personal and professional networks to support business development.
• Stay informed about competitors, market trends, and legislative issues in the assigned territory.
• Leverage the company's CRM to document and manage activities against quarterly targets.
• Promote Actriv's services to the community and match clients with appropriate services.
• Perform other duties as defined by management.

Requirements

• Bachelor's degree
• 3 years of experience in an account management or sales role
• 2 years of experience in the post-acute healthcare industry
• Proficiency with technology and applications, including effective user training
• Strong vendor management and CRM utilization skills
• Outstanding presentation and negotiation skills
• Ability to handle sensitive information
• Extreme proficiency in MS Office tools (Word, Excel, PowerPoint, Teams)
• Valid driver's license and satisfactory driving record
• Ability to safely lift a maximum of 20 pounds

Nice-to-haves

• Experience in healthcare consulting
• Familiarity with staffing solutions
• Knowledge of community health resources

Benefits

• Competitive hourly wage ($32 - $34)
• Opportunities for professional development
• Supportive work environment
• Flexible work arrangements