Client Success Manager

Advance Concrete - Raleigh, NC

Full-time - Mid Level

Raleigh, NC

Miscellaneous Manufacturing

About the position

Advance Concrete is seeking a Client Success Manager for its Cutting & Demolition Division. This role is essential for driving sales and building relationships with a diverse customer base, ensuring that the company meets project requirements while maximizing profitability. The position involves managing the sales process from lead development to project execution, with a strong focus on customer satisfaction and communication.

Responsibilities

• Build and manage lasting relationships with a diverse customer base including general contractors, MEP subs, demo subs, concrete subs, and DOT contractors.
• Develop leads and submit quotes.
• Ensure competitiveness of bids by tracking and following up on previously submitted proposals.
• Understand and convey project scope and customer expectations to operations to ensure AC can successfully meet project requirements.
• Track costs and identify overages, then communicate with operations to take corrective actions to maximize profits and adjust future pricing if applicable.
• Coordinate change orders with operations, then manage documentation and approval process with customers.
• Ensure communications with customers are accurate, professional, timely, and well documented.
• Manage and ensure accuracy of timely customer billings including potential change orders.

Requirements

• At least 3 years of construction related sales experience is ideal.
• Prefer established contact base of General, MEP, Demolition, and DOT contractors.
• Required good communication skills especially in follow-up with customers.
• Strong work ethic and well organized.
• Previous concrete or concrete cutting experience not required; new hire will be trained and given substantial support to learn the division's means and methods.

Benefits

• Commission
• Health insurance
• Dental insurance
• 401K
• Paid time-off