Client Success Manager

Ready Education - Burlington, MA

Full-time - Mid Level

Remote - Burlington, MA

About the position

The Client Success Manager at Ready Education is responsible for managing customer relationships strategically to enhance client retention and drive sales expansions. This role acts as a trusted advisor to clients, ensuring their needs are met while aligning with company objectives to generate revenue. The position involves working closely with various stakeholders and managing a portfolio of approximately 75 accounts.

Responsibilities

• Develop and execute retention strategies for clients using goal-oriented and value-based strategies.
• Be a trusted partner and consultant to clients helping them match our solution to obstacles in order to demonstrate a positive ROI.
• Build a rewarding relationship with clients and internal team members.
• Manage a regionally based customer portfolio of an average of 75 accounts.
• Own contract renewals and expansions, including leading pricing and contracting conversations with key client stakeholders.
• Analyze, respond and react to performance data to help measure client performance and communicate ROI.
• Identify and manage at-risk accounts and execute churn mitigation strategies.
• Foster relationships with key client stakeholders at all levels including front line, mid level and executive level.

Requirements

• Minimum 3-5+ years of experience in a proactive, customer-facing/customer success/sales/problem-solving role in Higher Education/ Ed-Tech/ Student Affairs.
• Ability to understand and identify client issues/challenges and formulate, execute and optimize strategies and solutions.
• Strong written and verbal communication and presentation skills including ability to comfortably present to peers, senior leadership internally and key stakeholders and clients.
• Curious and self-directed with strong attention to detail, time management skills and ability to juggle priorities and all other duties as assigned.
• Proven track record of driving client satisfaction and retention.
• Ability to build and cultivate strong relationships.
• Strong analytical and problem-solving skills and the ability to create stories using data.
• Ability to collaborate with multiple stakeholders to create and refine repeatable and scalable processes.
• Self-directed worker who feels at home in a fast-paced, ever-changing environment and can quickly adapt to changing priorities and requirements.
• Enthusiastic about learning and working with the latest technologies and following industry trends.
• Understanding of the needs and challenges faced by higher education and driven to improve the student experience.
• Understanding of the Higher Education industry and experience in executing sales strategies.
• Experience in B2B and B2B2C SaaS.

Nice-to-haves

• Experience using Campus Groups or similar Student Engagement Tools.

Benefits

• Remote first work environment: Ability to work from anywhere in North America with flexible hours
• Generous paid vacation time
• A chance to travel while working remotely
• Continuous learning and growth culture with many opportunities to develop professionally
• Health Benefits including health, dental, vision, company funded life & disability insurance and identity protection
• Participation in matching 401K plan
• Team bonding activities
• Professional development opportunities
• Home Office Set up support with a company laptop & equipment
• A chance to work with a global collaborative, friendly and diverse team
• Company Swag!