Client Success Manager

Encore Technologies - Cincinnati, OH

Full-time

Cincinnati, OH

Mining (except Oil and Gas)

About the position

As a Client Success Manager at Encore, you will be responsible for nurturing and managing client relationships, ensuring the delivery of exceptional service, and driving value for our clients. Your primary focus will be to engage with clients, understand their needs, and proactively work with them to achieve their goals, while maintaining a high level of satisfaction.

Responsibilities

• Develop and maintain strong, trusting relationships with clients, serving as their main point of contact for all matters related to our products/services.
• Act as a liaison between the client and the company, facilitating clear and effective communication.
• Collaborate with the Account Manager and onboarding teams to ensure a smooth transition for clients as they start using our products/services.
• Provide training and support to clients to ensure they fully understand and utilize the value of our offerings.
• Continuously assess client needs and goals, understanding their unique challenges and opportunities.
• Monitor client usage and performance, identifying areas for improvement and opportunities to enhance the value they receive.
• Identify opportunities (leads) in partnership with the Account Managers, where Encore can add value/solutions for our client.

Requirements

• Proven experience in client success, Account Management, or a related field.
• Exceptional interpersonal and communication skills.
• Strong problem-solving and analytical abilities.
• Client-centric mindset with a passion for delivering exceptional service.
• Ability to understand a client needs and translate the needs to actionable plans.
• Results-oriented with an ability to work independently as well as part of a team.