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Client Success Manager
Locumsmart - Midvale, UT
posted 2 months ago
About the position
The Locumsmart Client Success Manager is responsible for ensuring the effective implementation and utilization of the Locumsmart platform within Healthcare Organizations (HCO). This role involves collaborating with various internal teams to enhance user experience, support client satisfaction, and drive the adoption of technology. The Client Success Manager will also track metrics, identify opportunities for improvement, and may train other client success managers if in a leadership capacity.
Responsibilities
- Partner with Business Development, Implementation, and Account Management to drive client success in Locumsmart.
- Work with the client success team to ensure a successful process is followed, including implementing, gathering feedback, and adoption of the tool.
- Drive a seamless user experience by collaborating with product and services teams to ensure quick adoption and value from solutions.
- Manage customer relationships and escalations, focusing on solving business problems and creating value through Locumsmart.
- Collaborate with support leadership and product teams on feature enhancement and prioritization.
- Engage continuously with internal stakeholders to identify business risks and devise action plans.
- Educate and inspire confidence in clients to drive utilization of Locumsmart through strategy sessions.
- Analyze data for opportunities to enhance Locumsmart utilization and identify training needs.
- Maintain deep knowledge about Locumsmart and promote its utilization as a subject matter expert.
- Partner with Account Management to increase utilization and track internal and external metrics.
Requirements
- General understanding of technical requirements for implementing and scaling technology utilization.
- Comfortable managing ambiguity and highly solutions-oriented.
- Strong relationship-building skills and creativity in developing new processes.
- Ability to manage multiple projects and adapt to shifting priorities.
- Exceptionally detail-oriented and skilled in organization and tracking goals.
- Passion for technology and innovation in customer service.
- Highly effective communication skills with enthusiasm and transparency.
- Ability to solve problems independently and collaborate across various levels.
Nice-to-haves
- Experience working at a corporate level with communication across various verticals.
- Experience in the Healthcare industry and/or SaaS technology.
- Knowledge of CHG products, functions, marketing, and service policies.
Benefits
- 401(k) retirement plan with company match
- Medical and dental coverage
- Onsite health centers and corporate wellness programs
- Flexible work schedules including work-from-home options
- Recognition programs with rewards including trips and cash
- Family-friendly benefits including paid parental leave and fertility coverage
- Tailored training resources including free LinkedIn learning courses
- Volunteer time off and employee-driven matching grants
- Tuition reimbursement programs
