Client Success Manager

$40,000 - $48,000/Yr

Firegang Dental Marketing - Spokane, WA

posted 2 months ago

Full-time - Entry Level
Remote - Spokane, WA
Professional, Scientific, and Technical Services

About the position

The Client Success Manager (CSM) at Firegang Dental Marketing is responsible for working directly with dentists to develop effective websites and digital marketing strategies tailored to their specific goals. The CSM acts as a partner to clients, collaborating with internal teams to build marketing campaigns, report on successes, and identify areas for improvement. This remote position is open to candidates across the US.

Responsibilities

  • Manage a portfolio of clients with varying levels of service depending on package level; be their primary point of contact for site issues, campaign changes, and reporting, developing close client relationships.
  • Act as a liaison between your client and the company.
  • Relay clients' goals to the team and campaign performance to the client in order to develop a strong consultative relationship.
  • Manage onboarding new clients, set expectations, and set clients up for long-term success with Firegang.
  • Analyze performance reports from Google Analytics, Adwords, Facebook, Bing, etc., and interpret this data to clients in a way they will understand.
  • Monitor results and present feedback to the client.
  • Train clients on how to optimize their online reputation and phone call conversion rates, and provide other educational items that will help their practice succeed.
  • Answer client emails, phone calls, and other communications in a timely manner.

Requirements

  • At least 1 year of relevant Account Management experience required.
  • Dental Experience required.
  • Digital Marketing required.
  • Excellent written and verbal communication skills.
  • Data driven and enjoy helping clients succeed.
  • Team oriented and a problem solver.
  • Enjoy professional conversations with clients and co-workers.

Nice-to-haves

  • Experience with Google AdWords, Google Analytics, and/or any other online marketing solutions and you enjoy digging into data to address problems and identify solutions.

Benefits

  • Salary of $42-48k/year DOE
  • PPO Health Benefits (medical/dental)
  • 401K Option with matching
  • Generous PTO and Holiday Schedule
  • 100% Telecommute
  • Life, AD&D, Short, and Long Term Disability Insurances
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