Client Success Manager

About the position

OrderMyGear (OMG) is the market-leading technology for promotional product distributors, apparel decorators, team dealers, and suppliers to sell branded merchandise across channels. OMG continues to push boundaries, shaping the future of group online commerce. We approach challenges as opportunities and continue building a Team of OMG'ers who work hard, welcome change, and live out our Magic. As a Client Success Manager, you are responsible for revenue growth and retention within your assigned book of business. Your primary goal is to cultivate strong, long-lasting relationships with clients, understand their needs, and drive the overall adoption of our products within their business. This position can be remote, but will require regular in-office presence at our Dallas, TX HQ for applicants within the DFW area.

Responsibilities

• Develop strong, trusting relationships with your assigned book of business.
• Regularly communicate with clients to understand their needs and challenges, primarily via DialPad and Zoom.
• Maintain knowledge of your top accounts, including goals, tech stack, current initiatives, and performance of those accounts.
• Identify and execute on data-driven growth opportunities within the account base, including e-commerce best practice recommendations, cross-selling, new store opportunities, competitive knockouts, and new users.
• Train new and existing Sales Representatives within the account base on new product features, best practices, and overall online store processes.
• Monitor accounts for potential health risks and leverage and execute risk playbooks.
• Update and maintain account Salesforce data regularly.
• Prepare full quarterly business reviews and in-person process reviews to understand clients' goals and workflows.
• Collaborate with cross-functional teams, including Sales, Support, and Product, to execute client requests and initiatives.