Client Success Manager

Contigo Technology - Austin, TX

Full-time - Mid Level

Austin, TX

51-100 employees

Professional, Scientific, and Technical Services

About the position

The Client Success Manager (CSM) at Contigo Technology is responsible for providing technology consulting services to Managed IT Services clients. This role focuses on identifying business risks, defining long-term IT initiatives, and developing technology budgets. The CSM acts as the central point of contact for maintaining business relationships, addressing client concerns, and generating revenue through agreement renewals and increased monthly recurring revenue. The position requires regular travel to local client sites and involves strategic planning and communication with client executives.

Responsibilities

• Provide technology leadership and consultation to clients in multiple industries
• Facilitate strategic technology planning sessions with client executives and stakeholders
• Develop technology roadmap based on client input and business goals
• Develop technology budget in coordination with client
• Lead regular client IT meetings to maintain alignment between client business goals, technology roadmap, and budget
• Conduct regular status reviews for client IT initiatives
• Evaluate and propose technology solutions based on client needs and requirements
• Articulate complex technical concepts and options to non-technical executives
• Advocate for the client's best interests
• Actively listen to client concerns and feedback
• Communicate effectively in high-pressure situations
• Interface with technical teams to review and scope technology solutions
• Coordinate cross-functionally among internal, external, and client teams
• Manage client contract renewals
• Keep contracts and invoicing up to date and accurate
• Create and send product and project proposals to clients
• Manage proposal requests in CRM system
• Create and present approximately two proposals for projects including budgets and plans per week.

Requirements

• Excellent communication and interpersonal skills
• Strong strategic and business mindset
• Proven ability to work effectively with executives and decision makers
• Solid understanding of business operations and budgeting
• Skill in preparing written communications and materials
• Ability to multi-task and adapt to changes quickly
• Self-motivated with the ability to work in a fast-moving environment.