Client Success Manager

$60,000 - $68,000/Yr

Resource Innovations - Salt Lake City, UT

Full-time - Mid Level

Salt Lake City, UT

Professional, Scientific, and Technical Services

About the position

Resource Innovations is seeking a highly skilled and motivated Client Success Manager to support client onboardings and manage accounts effectively as part of energy efficiency program implementation. This role focuses on ensuring client satisfaction through project management and continuous improvement of application processing and customer service.

Responsibilities

• Builds and enacts project plans to ensure satisfaction of clients (internal and external)
• Identify client needs and translate those needs into plans for delivery
• Coordinates all communications/meetings regarding various programs with Project Managers and key Business Process staff
• Tracks and ensures deadlines are met on all program initiatives, improvements, and remediation plans
• Conducts bi-monthly satisfaction assessments with Project Managers and Project Administrators to identify opportunities for improvement
• Works with peers to allocate appropriate resources for initiatives
• Facilitates internal resources and activity necessary to effectively deliver tangible results for clients
• Responsible for achievement of transition plans (new work) into Business Process
• Responsible for achievement of transition plans (expiring work) from Business Process
• Support senior staff with development of presentations and proposals
• Other duties as assigned.

Requirements

• 3+ years of experience in project coordination, project management, or transition management
• Demonstrated ability to build, track, and implement project plans
• Ability to guide the big picture at a project level, while also possessing flawless detail orientation at a client delivery level
• Excellent written and verbal communication skills are mandatory.

Nice-to-haves

• Advanced meeting and process facilitation skills
• Interest in sustainability and passionate about making a meaningful impact on the environment.

Benefits

• 401(k) matching
• Paid holidays
• Three weeks paid vacation per year
• Discretionary bonus
• Comprehensive benefits package