Client Success & Marketing Assistant

$37,440 - $52,000/Yr

On Point Chiropractic, Sports Medicine & Integrated Wellness - Stratford, CT

Part-time - Entry Level

Stratford, CT

About the position

The Client Success & Marketing Assistant at On Point Chiropractic is a part-time role focused on enhancing client experiences and supporting marketing efforts. This position is crucial in creating a welcoming environment for clients, managing administrative tasks, and executing marketing strategies to attract new clients. The assistant will engage with clients both in-person and through various communication channels, ensuring they feel valued and informed about the services offered.

Responsibilities

• Create marketing content and build networking opportunities.
• Be proficient in the use of Instagram and be comfortable shooting video footage/testimonials.
• Find and coordinate community events and workshops.
• Create paid advertisements on social media.
• Successfully communicate the value of our services in person, over the phone, and through digital channels.
• Comfortably hold lengthy conversations with new and prospective clients to ensure commitment to services.
• Handle objections to price and scheduling effectively.
• Provide an exceptional waiting room environment and world-class client experience.
• Ensure clients who call for appointments are scheduled accurately and informed about time, cost, and commitment.
• Communicate with clients before, during, and after their sessions to ensure satisfaction.
• Develop and foster deep relationships with clients to encourage referrals and positive reviews.
• Ensure all appointments are checked in and reconciled promptly and accurately.
• Take payments, provide accurate receipts, and maintain records.
• Tidying up the office and general cleaning.

Requirements

• Proficiency in Microsoft Word and Excel.
• Experience with CRM software and email marketing.
• Strong customer service skills with at least 1 year of experience preferred.
• Excellent organizational skills and attention to detail.
• Ability to engage in meaningful conversations with clients.
• Tech-savvy with the ability to learn and execute marketing strategies on social media.
• Strong follow-through on commitments and responsibilities.

Nice-to-haves

• Experience with digital marketing strategies.
• Familiarity with community networking and relationship building.

Benefits

• Flexible schedule
• Professional development assistance