Client Success Partner (Client Service Associate 2)

$60,000 - $80,000/Yr

Public Consulting Group - Lansing, MI

Full-time - Entry Level

Lansing, MI

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Client Success Partner at Public Consulting Group (PCG) is responsible for managing a portfolio of clients, primarily state agencies, to ensure their satisfaction and success with PCG's services. This role involves cultivating relationships, understanding Medicaid School-Based program policies, and seeking continuous improvement throughout the client journey. The position requires strong communication, collaboration, and problem-solving skills, as well as the ability to work cross-functionally with diverse stakeholders.

Responsibilities

• Own and manage a client portfolio and cultivate relationships with state agencies and partners
• Understand and continually monitor Federal, state, and local Medicaid School-Based program policies
• Leverage client communication and management tools, collaborating with functional areas as needed
• Seek continuous improvement throughout the client journey: implementation, adoption, optimization, and expansion
• Create partnerships where clients are retained, highly satisfied, and can serve as references
• Uphold strong project and change management practices, both internally and externally
• Communicate with clients on contract and project deliverables, demonstrating clarity and consistency
• Seek and share feedback about the evolving needs of clients
• Be an active participant of the Client Success team, contributing to a professional and respectful team dynamic
• Work with your supervisor to specify goals and objectives for your portfolio
• Take part in special/strategic initiatives and projects as available
• Evaluate current processes, identify gaps, and make improvements
• Collaborate and coordinate with local teams and other COE staff to meet client needs.

Requirements

• High School diploma or equivalent, Bachelor's degree preferred
• 2+ years similar work experience
• Demonstrated success working cross-functionally and with diverse stakeholders
• Track record of producing high quality deliverables for clients
• Strong communication skills (presentation, facilitation, and written)
• Collaboration skills and propensity for relationship building
• Problem solving skills with sound judgement
• Data analysis skills, especially related to optimization opportunities
• Professional maturity and ability to prioritize client and company interests.

Benefits

• Medical and dental care benefits
• 401k
• PTO
• Parental leave
• Bereavement leave